For Fresh flowers & Cake ( Express Products)
1. We won't be able to commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 6 am to 9 pm. No time guarantee on Valentine's day. We cannot commit time specific deliveries.
2. Orders received till 6 pm 13th Feb. will be delivered on Valentine's day. Orders received thereafter will be delivered on or after 14th Febraury.
3. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
4. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
5. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
Delivery not done due to wrong address.
Recipient not available.
Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
Recipient refused the products.
Delivered the product at the Gate/ Reception/ Neighbor.
6. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
7. For delivery on 14th Feb, orders will be accepted only from Valentine catalogue.
8. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."
9. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
10. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
11. No change in instructions can be entertained.
12. Orders once placed cannot be cancelled unless requested 2 working day prior of the delivery date.
13. In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
14. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
15. Proof of delivery will be provided in case of any dispute in delivery.
16. For non-perishable commodities, respective brand owners will be responsible for the quality of product.
17. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alterante product.
18. Request for cancellation of confirmed order can be made up to 2 day prior to the delivery date. You can send cancellation request at firstname.lastname@example.org
19. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
Full address of the hotel.
Telephone number of the hotel.
Name of Tour company, if applicable.
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.